Human Resources and Knowledge Management Practices in Organizations: As seen from the dimensions of the knowledge worker
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Published
Sep 14, 2016
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Abstract
Objectives: To determine the relationship between Human Resource Management and Knowledge Management in an organization and to provide empirical evidence about the impact of human resource practices on organizational knowledge management.
Methodology: A study with an empirical-analytical approach that compared research groups from universities in the Colombian Coffee Region that are ranked in Colciencias. A cluster analysis was carried out and an estimate of the regression models was established to find relationships and influences within the variables considered.
Results: It was established that human resource practices that promote autonomy, creativity and innovation, social interaction and flexibility as essential dimensions of the knowledge worker have a positive and, in all cases except for flexibility, strong impact on organizations.
Conclusions: After identifying and establishing the nature and characteristics of the knowledge worker, the Human Resources Division can design and implement practices that promote his key dimensions, which is necessary and highly desirable to achieve better results in the acquisition, dissemination and applicationof knowledge.
How to Cite
Naranjo Herrera, C. G. (2016). Human Resources and Knowledge Management Practices in Organizations: As seen from the dimensions of the knowledge worker. ÁNFORA, 19(33), 115–142. https://doi.org/10.30854/anf.v19.n33.2012.74
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Keywords
Human Resource Management, HR practices, knowledge management, knowledge workers.
References
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Afiouni, F. (2007). Human Resource Management: A Road Map Toward Improving Organizational Performance. Journal of American Academy of Business, 11 (2), 124-130.
Albizu, E. y Landeta, J. (2001). Dirección Estratégica de los Recursos Humanos. Teoría y Práctica. Madrid: Pirámide.
Alvesson, M. (1993). Organisation as rethoric: knowledge intensive firms and the struggle with ambiguity. Journal of Management Studies, 30 (6), 997-1016.
Alvesson, M. (2001). Social Identity in knowledge intensive companies. Journal of Management Studies, 37 (8), 1101-1123.
Alvesson, M. (2004). Knowledge Work and Knoledge-Intensive Firms. Oxford, New York: Oxford University Press.
Amabile, T. (1998). How to Kill Creativity. Harvard Business Review, 76 (5), Septiembre-Octubre, 76-87.
Arboníes, A. (2006). Conocimiento para innovar. Cómo evitar la miopía en la gestión del conocimiento. Madrid: Díaz de Santos, S.A.
Beckman, T. (1997). A methodology for knowledge management. Banff, Canada: International Association of Science and Technology for Development (IASTED) AI and Soft Computing Conference.
Blanco, A. (2007). Trabajadores Competentes. Introducción y reflexión sobre la gestión de recursos humanos por competencias. Madrid: ESIC Editorial.
Boisot, M. (1998). Knowledge Assets: Securing Competitive Advantage in the Information Economy. Oxford: Oxford University Press.
Bueno, E. Plaz, R. y Berenguer, J. A. (2006). Modelo de gobierno del conocimiento y su aplicación en las OTRIS. Dos casos de implantación. Economía Industrial, 366, 97-112.
Chiavenato, I. (2002). Gestión del Talento Humano. Bogotá, D.C.: McGraw-Hill Interamericana.
Dambra, L. y Luchi, R. (2005). Liderando la innovación y la creatividad. Buenos Aires: Temas Grupo Editorial.
Davenport, T. (2002). Can you boost knowledge work’s impact on the bottom line?. Management Update, 7 (11), 3-5.
Davenport, T. (2005). Thinking for a Living: Get Better Performance and Results from Knowledge Workers. Boston, M.A.: Harvard Business School Press.
Davenport, T. y Prusak, L. (1998). Working knowledge: how organisations manage what they know. Boston, M.A.: Harvard Business School Press.
Delery, J. y Shaw, J. (2001). The strategic management of people in work organizations: review, synthesis and extension. Research in Personnel and Human Resource Management, 20, 165-197.
Donaldson, L. (2001). Reflections on knowledge and knowledge-intensive firms. Human Relations, 54 (7), 955-963.
Dove, R. (1998). The knowledge worker. Automotive Manufacturing & Production, 110 (6), 26-28.
Drucker, P. (1994). La sociedad post capitalista. Bogotá: Norma.
Drucker, P. (2001). The next society. The Economist, Noviembre (3), 3-22.
Dunning, J. (2000). The eclectic paradigm as an envelope for economic and business theories of MNE activity. International Business Review, Vol. 9, No. 2, pp. 163-190.
Edvinsson, L. y Malone, M. (1998). El Capital Intelectual. Cómo identificar y calcular el valor inexplotado de los recursos intangibles de su empresa. Bogotá: Editorial Norma.
Gloet, M. (2006). Knowledge management and the links to HRM. Management Research News, 29 (7), 402-413.
Grant, R. (1996). Prospering in Dinamically-Competitive Environments: Organizational Capability as Knowledge Integration. Organization Science, 7 (4), 375-387.
Hedlund, G. (1994). A model of knowledge management and the N-form corporation. Strategic Management Journal, 15, Summer Special Issue, 73-90.
Heneman, R., Ledford, G. y Gresham, M. (2000). The changing nature of work and its effects on compensation design and delivery. In Rynes, S.L. y Gerhart, B. (Eds.), Compensation in Organisations: Current Research & Practice. San Francisco, CA: Jossey-Bass.
Hislop, D. (2003). Linking human resource management and knowledge via commitment. A review and research agenda. Employee Relations, 25 (2), 182-202.
Holsapple, C. y Joshi, K. (1998). Knowledge management: a three-fold framework. Kentucky Initiative for Knowledge Management. Research Paper (118), College of Business and Economics, University of Kentucky.
Horvath, D. (2001). Knowledge worker definition. Disponible en: http://searchcrm.techtarget.com/definition/knowledge-worker
Horwitz, F., Heng, C. y Quazi, A. (2003). Finders beepers? Attracting, motivating and retaining knowledge workers. Human Resource Management Journal, 13 (4), 23-44.
Jericó, P. (2001). La gestión del talento: enfoque conceptual y empírico. Boletín de Estudios Económicos, 56 (174), Diciembre, 423-441.
Jericó, P. (2008). La Nueva Gestión del Talento: Construyendo Compromiso. Madrid: Prentice Hall.
Kamoche, K. y Mueller, F. (1998). Human resources management and the appropriation-learning perspective. Human Relations, 51 (8), 1033-1060.
Kidd, A. (1994). The marks are on the knowledge workers, CHI`94: celebrating independence. Proceedings of the Conference of Human Factors in Computer Systems. Association for Computer Machinery (New York), Boston, MA, pp. 186-191.
Kogut, B. y Zander, U. (1992). Knowledge of the firm, combinative capabilities, and the replication of technology. Organization Science, 3 (3), 383-397.
Lengnick-Hall, C. y Lengnick-Hall, M. (1988). Strategic human resources management: a review of the literature and a proposed typology. The Academy of Management Review, 13 (3), 454-470.
Lengnick-Hall, C. y Lengnick-Hall, M. (2003). Human Resource Management in the Knowledge Economy. San Francisco, CA: Berrett-Koeehler.
Leonard-Barton, D. (1992). The factory as a learning laboratory. Sloan Management Review, 23-38.
Mac Duffie, J. (1995). Human resource bundles and manufacturing performance. Industrial and Labor Relations Review, 48 (2), 197-221.
Murray, A. (2008). Goodbye, knowledge worker… Hello, knowledge entrepreneur. KM World, (Junio), 20.
Newell, S., Robertson, M., Scarbrough, H. y Swan, J. (2002). Managing Knowledge work. Hampshire: Palgrave.
Nickols, F. (2000). What is’ in the word of work and working: some implications of the shift to the knowledge work. Yearbook of Knowledge Management. New York: Butterworth-Heinemann.
Nonaka, I. y Takeuchi, H. (1995). The Knowledge Creating Company: How Japanese Industries Create the Dynamics of Innovation. New York, NY: Oxford University Press.
Nonaka, I. y Takeuchi, H. (1999). La organización creadora de conocimiento. México: Oxford University Press.
O`Donahue, W., Sheenan, C., Hecker, R. y Holland, P. (2007). The psychological contract of knowledge workers. Journal of Knowledge Management, 11 (2), 73-82.
Ordoñez de Pablos, P. (2002). Capital Intelectual y Capital Emocional: Las claves para la competitividad de la empresa en la nueva economía. Alta Dirección, 225, 385-394.
Osterman, P. (1994). How common is workplace transformation and who adopts it? Industrial and Labor Relations Review, 47, 173-188.
Pan, S. y Scarbrough, H. (1999). Knowledge management in practice: an exploratory case study. Technology Analysis & Strategic Management, 11 (3), 359-374.
Patriotta, G. (2003). Organizacional Knowledge in the Making: How Firms Create, Use and Institutionalize Knowledge. Oxford: Oxford University Press.
Peña, T.; Joyanes, L.; Sáiz, L. y García, J. (2006). Modelo integral de gestión del conocimiento desde un enfoque de procesos. Burgos: Universidad de Burgos.
Pepitone, J. (2002). A case for humaneering. IE Solutions, (5), 39-44.
Ramírez, Y. (2006). Defining measures for the intensity of knowledge work in task and workers. Madison, WI: Department of Industrial Engineering, University of Wisconsin-Madison.
Riesco, M. (2006). El Negocio es el Conocimiento. Madrid: Díaz de Santos.
Robertson, M. y O’Malley, G. (2000). Knowledge management practices within a knowledge-intensive firm: the significance of the people management dimension. Journal of European Industrial Training, 24 ( 2-4), 241-253.
Sastre, M. y Aguilar, E. (2003). Dirección de Recursos Humanos. Un Enfoque Estratégico. Madrid: McGraw-Hill.
Scarbrough, H. (1999). Knowledge as work: conflicts in the management of knowledge workers. Technology Analysis and Strategic Management, 11 (1), 5-17.
Scarbrough, H. (2003). Knowledge management, HRM and the innovation process. International Journal of Manpower, 24 (5), 501-516.
Shariq, S. (1997). Knowledge management: an emerging discipline. Journal of Knowledge Management, 1 (3), 75-82.
Sharkie, R. (2003). Knowledge creation and its place in the development of sustainable competitive advantage. Journal of Knowledge Management, 7 (1), 20-31.
Snell, S. y Dean, J. (1992). Integrated manufacturing and human resource management: a human capital perspective. Academy of Management Journal, 35 (3), 467-504.
Soliman, F. y Spooner, K. (2000). Strategies for implementing knowledge management: role of human resource management. Journal of Knowledge Management, 4 (4), 337-345.
Starbuck, W. (1992). Learning by knowledge-intensive firms. Journal of Management Studies, 29 (6), 713-740.
Teece, D. (1998). Capturing value from knowkedge assets: the new economy, markets for know-how, and intangible assets. California Management Review, 40 (3), 55-79.
Thite, M. (2004). Strategic positioning of HRM in Knowledge-based organizations. The Learning Organizations. 11 (1), 28-44.
Timonen, H. y Paloheimo, K. (2008). The emergente and diffusion of the concept of knowledge work. The Electronic Journal of Knowledge Management, 6 (2), 177-190.
Ulrich, D. (2005). The HR Value Proposition. Boston, MA.: Harvard Business School Press.
Villa, A. y Poblete, M. (2007). Aprendizaje basado en competencias. Bilbao: Ediciones Mensajero.
Vogt, E. (1995). The nature of work in 2010. Telecommunications, 29, 21-27.
Yahya, S. y Goh, W. (2002). Managing human resources toward achieving knowledge management. Journal of Knowledge Management, 6 (5), 457-468.
Yang, J. (2006). La estrategia de gestión del conocimiento y su efecto en el crecimiento corporativo. Economía Industrial, 362, 123-133.
Zivnuska, S., Ketchen Jr., D. y Snow, C. (2001). Implications of the converging economy for human resource management. Research in Personnel and Human Resources Management, 20, 371-405.
Afiouni, F. (2007). Human Resource Management: A Road Map Toward Improving Organizational Performance. Journal of American Academy of Business, 11 (2), 124-130.
Albizu, E. y Landeta, J. (2001). Dirección Estratégica de los Recursos Humanos. Teoría y Práctica. Madrid: Pirámide.
Alvesson, M. (1993). Organisation as rethoric: knowledge intensive firms and the struggle with ambiguity. Journal of Management Studies, 30 (6), 997-1016.
Alvesson, M. (2001). Social Identity in knowledge intensive companies. Journal of Management Studies, 37 (8), 1101-1123.
Alvesson, M. (2004). Knowledge Work and Knoledge-Intensive Firms. Oxford, New York: Oxford University Press.
Amabile, T. (1998). How to Kill Creativity. Harvard Business Review, 76 (5), Septiembre-Octubre, 76-87.
Arboníes, A. (2006). Conocimiento para innovar. Cómo evitar la miopía en la gestión del conocimiento. Madrid: Díaz de Santos, S.A.
Beckman, T. (1997). A methodology for knowledge management. Banff, Canada: International Association of Science and Technology for Development (IASTED) AI and Soft Computing Conference.
Blanco, A. (2007). Trabajadores Competentes. Introducción y reflexión sobre la gestión de recursos humanos por competencias. Madrid: ESIC Editorial.
Boisot, M. (1998). Knowledge Assets: Securing Competitive Advantage in the Information Economy. Oxford: Oxford University Press.
Bueno, E. Plaz, R. y Berenguer, J. A. (2006). Modelo de gobierno del conocimiento y su aplicación en las OTRIS. Dos casos de implantación. Economía Industrial, 366, 97-112.
Chiavenato, I. (2002). Gestión del Talento Humano. Bogotá, D.C.: McGraw-Hill Interamericana.
Dambra, L. y Luchi, R. (2005). Liderando la innovación y la creatividad. Buenos Aires: Temas Grupo Editorial.
Davenport, T. (2002). Can you boost knowledge work’s impact on the bottom line?. Management Update, 7 (11), 3-5.
Davenport, T. (2005). Thinking for a Living: Get Better Performance and Results from Knowledge Workers. Boston, M.A.: Harvard Business School Press.
Davenport, T. y Prusak, L. (1998). Working knowledge: how organisations manage what they know. Boston, M.A.: Harvard Business School Press.
Delery, J. y Shaw, J. (2001). The strategic management of people in work organizations: review, synthesis and extension. Research in Personnel and Human Resource Management, 20, 165-197.
Donaldson, L. (2001). Reflections on knowledge and knowledge-intensive firms. Human Relations, 54 (7), 955-963.
Dove, R. (1998). The knowledge worker. Automotive Manufacturing & Production, 110 (6), 26-28.
Drucker, P. (1994). La sociedad post capitalista. Bogotá: Norma.
Drucker, P. (2001). The next society. The Economist, Noviembre (3), 3-22.
Dunning, J. (2000). The eclectic paradigm as an envelope for economic and business theories of MNE activity. International Business Review, Vol. 9, No. 2, pp. 163-190.
Edvinsson, L. y Malone, M. (1998). El Capital Intelectual. Cómo identificar y calcular el valor inexplotado de los recursos intangibles de su empresa. Bogotá: Editorial Norma.
Gloet, M. (2006). Knowledge management and the links to HRM. Management Research News, 29 (7), 402-413.
Grant, R. (1996). Prospering in Dinamically-Competitive Environments: Organizational Capability as Knowledge Integration. Organization Science, 7 (4), 375-387.
Hedlund, G. (1994). A model of knowledge management and the N-form corporation. Strategic Management Journal, 15, Summer Special Issue, 73-90.
Heneman, R., Ledford, G. y Gresham, M. (2000). The changing nature of work and its effects on compensation design and delivery. In Rynes, S.L. y Gerhart, B. (Eds.), Compensation in Organisations: Current Research & Practice. San Francisco, CA: Jossey-Bass.
Hislop, D. (2003). Linking human resource management and knowledge via commitment. A review and research agenda. Employee Relations, 25 (2), 182-202.
Holsapple, C. y Joshi, K. (1998). Knowledge management: a three-fold framework. Kentucky Initiative for Knowledge Management. Research Paper (118), College of Business and Economics, University of Kentucky.
Horvath, D. (2001). Knowledge worker definition. Disponible en: http://searchcrm.techtarget.com/definition/knowledge-worker
Horwitz, F., Heng, C. y Quazi, A. (2003). Finders beepers? Attracting, motivating and retaining knowledge workers. Human Resource Management Journal, 13 (4), 23-44.
Jericó, P. (2001). La gestión del talento: enfoque conceptual y empírico. Boletín de Estudios Económicos, 56 (174), Diciembre, 423-441.
Jericó, P. (2008). La Nueva Gestión del Talento: Construyendo Compromiso. Madrid: Prentice Hall.
Kamoche, K. y Mueller, F. (1998). Human resources management and the appropriation-learning perspective. Human Relations, 51 (8), 1033-1060.
Kidd, A. (1994). The marks are on the knowledge workers, CHI`94: celebrating independence. Proceedings of the Conference of Human Factors in Computer Systems. Association for Computer Machinery (New York), Boston, MA, pp. 186-191.
Kogut, B. y Zander, U. (1992). Knowledge of the firm, combinative capabilities, and the replication of technology. Organization Science, 3 (3), 383-397.
Lengnick-Hall, C. y Lengnick-Hall, M. (1988). Strategic human resources management: a review of the literature and a proposed typology. The Academy of Management Review, 13 (3), 454-470.
Lengnick-Hall, C. y Lengnick-Hall, M. (2003). Human Resource Management in the Knowledge Economy. San Francisco, CA: Berrett-Koeehler.
Leonard-Barton, D. (1992). The factory as a learning laboratory. Sloan Management Review, 23-38.
Mac Duffie, J. (1995). Human resource bundles and manufacturing performance. Industrial and Labor Relations Review, 48 (2), 197-221.
Murray, A. (2008). Goodbye, knowledge worker… Hello, knowledge entrepreneur. KM World, (Junio), 20.
Newell, S., Robertson, M., Scarbrough, H. y Swan, J. (2002). Managing Knowledge work. Hampshire: Palgrave.
Nickols, F. (2000). What is’ in the word of work and working: some implications of the shift to the knowledge work. Yearbook of Knowledge Management. New York: Butterworth-Heinemann.
Nonaka, I. y Takeuchi, H. (1995). The Knowledge Creating Company: How Japanese Industries Create the Dynamics of Innovation. New York, NY: Oxford University Press.
Nonaka, I. y Takeuchi, H. (1999). La organización creadora de conocimiento. México: Oxford University Press.
O`Donahue, W., Sheenan, C., Hecker, R. y Holland, P. (2007). The psychological contract of knowledge workers. Journal of Knowledge Management, 11 (2), 73-82.
Ordoñez de Pablos, P. (2002). Capital Intelectual y Capital Emocional: Las claves para la competitividad de la empresa en la nueva economía. Alta Dirección, 225, 385-394.
Osterman, P. (1994). How common is workplace transformation and who adopts it? Industrial and Labor Relations Review, 47, 173-188.
Pan, S. y Scarbrough, H. (1999). Knowledge management in practice: an exploratory case study. Technology Analysis & Strategic Management, 11 (3), 359-374.
Patriotta, G. (2003). Organizacional Knowledge in the Making: How Firms Create, Use and Institutionalize Knowledge. Oxford: Oxford University Press.
Peña, T.; Joyanes, L.; Sáiz, L. y García, J. (2006). Modelo integral de gestión del conocimiento desde un enfoque de procesos. Burgos: Universidad de Burgos.
Pepitone, J. (2002). A case for humaneering. IE Solutions, (5), 39-44.
Ramírez, Y. (2006). Defining measures for the intensity of knowledge work in task and workers. Madison, WI: Department of Industrial Engineering, University of Wisconsin-Madison.
Riesco, M. (2006). El Negocio es el Conocimiento. Madrid: Díaz de Santos.
Robertson, M. y O’Malley, G. (2000). Knowledge management practices within a knowledge-intensive firm: the significance of the people management dimension. Journal of European Industrial Training, 24 ( 2-4), 241-253.
Sastre, M. y Aguilar, E. (2003). Dirección de Recursos Humanos. Un Enfoque Estratégico. Madrid: McGraw-Hill.
Scarbrough, H. (1999). Knowledge as work: conflicts in the management of knowledge workers. Technology Analysis and Strategic Management, 11 (1), 5-17.
Scarbrough, H. (2003). Knowledge management, HRM and the innovation process. International Journal of Manpower, 24 (5), 501-516.
Shariq, S. (1997). Knowledge management: an emerging discipline. Journal of Knowledge Management, 1 (3), 75-82.
Sharkie, R. (2003). Knowledge creation and its place in the development of sustainable competitive advantage. Journal of Knowledge Management, 7 (1), 20-31.
Snell, S. y Dean, J. (1992). Integrated manufacturing and human resource management: a human capital perspective. Academy of Management Journal, 35 (3), 467-504.
Soliman, F. y Spooner, K. (2000). Strategies for implementing knowledge management: role of human resource management. Journal of Knowledge Management, 4 (4), 337-345.
Starbuck, W. (1992). Learning by knowledge-intensive firms. Journal of Management Studies, 29 (6), 713-740.
Teece, D. (1998). Capturing value from knowkedge assets: the new economy, markets for know-how, and intangible assets. California Management Review, 40 (3), 55-79.
Thite, M. (2004). Strategic positioning of HRM in Knowledge-based organizations. The Learning Organizations. 11 (1), 28-44.
Timonen, H. y Paloheimo, K. (2008). The emergente and diffusion of the concept of knowledge work. The Electronic Journal of Knowledge Management, 6 (2), 177-190.
Ulrich, D. (2005). The HR Value Proposition. Boston, MA.: Harvard Business School Press.
Villa, A. y Poblete, M. (2007). Aprendizaje basado en competencias. Bilbao: Ediciones Mensajero.
Vogt, E. (1995). The nature of work in 2010. Telecommunications, 29, 21-27.
Yahya, S. y Goh, W. (2002). Managing human resources toward achieving knowledge management. Journal of Knowledge Management, 6 (5), 457-468.
Yang, J. (2006). La estrategia de gestión del conocimiento y su efecto en el crecimiento corporativo. Economía Industrial, 362, 123-133.
Zivnuska, S., Ketchen Jr., D. y Snow, C. (2001). Implications of the converging economy for human resource management. Research in Personnel and Human Resources Management, 20, 371-405.
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